Frequently Asked Questions
Everything you need to know about bringing haus® into your home.
What is the typical shipping timeframe for furniture?
Most in-stock items ship within 3-5 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for transit and scheduled assembly.
Do you offer a warranty on your products?
Yes, all haus® furniture and decor items are covered by a 1-year limited warranty against manufacturing defects to ensure the highest quality for your living space.
What is your return policy for home decor?
We offer a 30-day return window for most items in their original packaging. Please note that custom upholstery and final sale items are non-returnable.
How can I track my order?
Once your order has been processed, you will receive a shipping confirmation email with a tracking link. You can also monitor your status through your haus® account dashboard.
Are your materials sustainably sourced?
Sustainability is at the core of haus®. We prioritize FSC-certified woods, recycled textiles, and low-VOC finishes to ensure our products are safe for both your home and the planet.
What payment methods do you accept?
We accept all major credit cards, PayPal, and Apple Pay. We also offer flexible financing options through Affirm for larger furniture purchases.